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The signature Marathon

Juhu, the planning application documents have arrived. But first things first: Today I was in the
FIBAV office to begin the sales defender to clear the air to search. At first sight, it was a constructive and mutually helpful to clarify call to the current status. She has promised me an immediate and direct decision-makers with a clarification of the construction company and no later than Monday / Tuesday promised a call - even if there be no news. I was able to convince them that a promised phone call, even if to only the message "There is unfortunately nothing new, but we turn," leaves a better impression to give than just quietly no signs of life.

From the architectural draftsman, we had already learned that the application documents were on their way to the Potsdam office. Fortunately, ware already on Thursday morning arrived at the office, so I could take them the same. Now you can begin the signature marathon ...

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... and wait and wait ....

... the recall of FIBAV sales speaker to clarify our castle grave issue.

After we had last week, demanded several times with her and always the already known answer: got "I take care of it and get back to you, we tried a different route on Monday. So we rang the office in Potsdam under the "general" number.
A kind lady informed us that the requested was currently on a date outside the home. Therefore, we have described it, our concerns. This caused them directly with the sales activist in touch and send us the following message followed by callback: ". ... woman reports today in any case for you, but you can only report to you tonight."
This sparked two reactions from us: first
The finding that at least some of the staff of the Potsdam FIBAV office also recall really.
second The phone was now no longer allowed out of sight, you could be missing the long-awaited recall.

Now it's 0:13 on Tuesday and the Monday evening is thus definitely over. The safe side, I will put the phone next to my bed, maybe they were yet to call ....

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Round 2 in the castle grave spectacle

Well, unfortunately, still no clarification in sight.
The HS-building relies on the work contract and the wording that the dirty water line is run by the shortest route to the foundation's external edges.
is surprising only that we have confirmed seller of FIBAV our opinion, and even on the testimony of the HS-construction now planned for implementation is surprising. It is at least against us to the statements made by it to the location of the HAR and the associated terminal guidance. What angered us, the fact that they promised us before now more than 4 days, is to clarify this with the HS building. Happened has been that of itself does not like us, the Architectural Technician today confirmed in writing. The application documents can not therefore be completed - still lies the lake.
I was now so free to entrust the planning of drainage as a sole design with a central transfer point on the supply and disposal network. The issue of cost and compliance with commitments made I will again antragen distribution activist - if necessary by penetrating insistence!

So nobody gets a false picture - the architects of KHD, and above all responsible for our mission, we want to mention draughtswoman praise at this point. The only suggestion for improvement from our perspective as customers would be pro-active communication and the appointment of dates, so you can plan better. Otherwise: Please keep it up!